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Returns and deliveries

Returns and deliveries

 

Delivery

Delivery will take place at the delivery address indicated in the order form. It is therefore up to the buyer to ensure the accuracy of his contact information when placing his order: name, full delivery/invoicing address, e-mail address and telephone number.

The buyer must be at least 18 years of age and have the full capacity to commit to placing an order.

 

www.cannabidiolparadise.com provides delivery in the following countries: Metropolitan France, DOM-TOM, Europe.. Delivery is made as soon as possible, 30 days at the latest for metropolitan France. In the event of difficulties, www.cannabidiolparadise.com keep the buyer informed as soon as possible.
The delivery date depends on the correct receipt of the payment, the preparation of the order, the acceptance of the order by the carrier and the delivery time of the parcel by the carrier according to the method of delivery chosen in advance. When sending the order, the tracking number of the package is transmitted to the buyer. From the start of the package until its arrival, the buyer will be able to track his order by indicating his tracking number on the carrier's website.

 

Upon receipt of the package, the buyer must verify the conformity of the order. Any discrepancies concerning the references of the goods delivered shall be reported on the receipt submitted by the carrier and shall be notified within three (3) working days of delivery to the contact@cannabidiolparadise.com.

If one or more products have deteriorated during transport, the purchaser must notify the carrier within three (3) working days of the date of delivery. If the claim is not made within that time limit, this extinguishes any possible action against the carrier in accordance with article L133.3 of the Commercial Code. A copy of the letter should be sent to AAD Group to customer service on contact@cannabidiolparadise.com .

In case of delay beyond 30 days for delivery in metropolitan France, Groupe AAD will contact the buyer to determine the action to be taken on the order. The order will be cancelled only upon express request from the buyer, addressed by e-mail with acknowledgement of receipt to contact@cannabidiolparadise.com specifying the date and order number, products and amount concerned.

 

Delivery costs

For any order greater than or equal to €49, delivery costs are offered by the seller, failing which the buyer pays the shipping costs.

The sale of the products presented on the site www.cannabidiolparadise.com is intended for all purchasers resident in countries which fully permit the entry into their territory of these products. The company Groupe AAD cannot be held responsible in the event of product restraint by the authorities of the country of delivery.

 

Customs duties

In case of customs fees or other taxes due upon arrival in the country of destination, they will be borne by the buyer. The responsibility of www.cannabidiolparadise.com shall not be liable for retention of the goods for customs purposes.

 

Return and refund

The buyer may cancel his order in the following manner:

In accordance with article L.221-23, the buyer has a period of fourteen (14) calendar days from the receipt of his order to notify his intention to exercise his right of withdrawal by email with acknowledgement of receipt at the address contact@cannabidiolparadise.com .

The returned product(s) shall be in the original and unopened packaging, allowing new re-marketing. Return costs and all risks associated with the return of products will be borne by the buyer. The buyer has fourteen (14) days after the exchanges with the company Groupe AAD to send the return package.

In accordance with paragraph 2 of Article L. 121-21-4 of the Consumer Code, the repayment period may be extended until the product or products are recovered by the company AAD Group.

After receipt and verification of returned products, the refund will be made by credit card, with the credit card used to pay for the online order within 15 working days.

 

Products purchased on the website www.cannabidiolparadise.com must be consumed within 3 months of receipt. Some products sold on the site www.cannabidiolparadise.com have a short consumption deadline: after receiving its order, the buyer will have to ensure the suitability of the DLCs of its products. The buyer will be unable to return an item and claim its refund after exceeding the product DLC concerned.